Ebb
Ebb Support
Last updated
Ebb keeps everything on your iPhone, which keeps it private and also means we can never see it. If your question is not answered here, write to us with your iPhone model, the iOS version and what you expected to happen. Please do not send us your habits or notes.
Frequently asked questions
How do I change a habit's three sizes?
Open the habit and edit its High, Medium and Low versions. Every version is yours to rewrite, and any version you choose on purpose counts the same.
I chose the wrong level today.
Change it at any time. Changing your level during the day does not undo anything you already did.
Why are there no streaks?
Streaks punish a hard day. Rhythm shows what you chose on the days you chose something and leaves the rest blank, with no missed-day marks.
How do I turn off the sleep suggestion?
It is off unless you turn it on. If you did, turn it off in Settings. Ebb stops reading sleep from Health straight away and the app works the same without it.
Can you restore my habits?
We cannot, because we never have a copy. Make an encrypted backup file and keep it, and its passphrase, somewhere safe. A lost passphrase cannot be recovered.
Is Ebb a health or therapy app?
No. Ebb is a habit app for planning around the energy you have. It does not diagnose or treat anything. If you need help now, the Need more help? screen lists help lines for your country.
Contact
Questions about Ebb: hello@twelvetwolabs.com. We answer every message, usually within two business days.