Kept
Kept Support
Last updated
Kept keeps every receipt and item on your device, which keeps them private and also means we can never see them. The answers below cover most questions. If yours is not here, use Help › Write an email in the app, or write to us with your phone model, its system version and what you expected to happen. Please do not send us photos of your receipts.
Frequently asked questions
A receipt scanned with the wrong date or store. How do I fix it?
Open the item and tap the date or store to change it. Kept shows where each date came from (Read from receipt, Looked up, or Assumed, tap to set), and any date you set yourself overrides the rest. Faded and crumpled receipts read best flat, in good light, with the whole receipt in the frame.
Why does Kept add a year to my warranty?
Many credit cards extend the manufacturer's warranty when you pay with them. Kept matches the card on the receipt against its rules table and shows which rule it applied, with its source and the date it was last checked. Card benefits change, so confirm with your card issuer before you rely on one, and override the date if yours differs.
I am not getting reminders.
Check that notifications are allowed for Kept in your phone's Settings, and that Focus or Do Not Disturb is not holding them. Reminders are scheduled on your phone, so they do not need a signal, but they do need the app to have been opened once after a restore.
How do I build a claim pack?
Open the item, tap It broke, and choose the claim. Kept lists the documents the card issuer asks for, in their order, with a cover letter and the deadline. The claim pack is part of Pro.
I lost my items after changing phones. Can you restore them?
We cannot, because we never have a copy. Turn on More › Automatic backup to keep an encrypted copy in your own iCloud Drive or Google Drive, or export a backup file yourself. To restore, install Kept on the new phone and restore from that backup with its passphrase. A lost passphrase cannot be recovered.
What does Pro add, and is it a subscription?
Pro is a one-time purchase of $6.99, never a subscription. It removes the 10-item limit and adds the claim pack, the household wall and all widgets. Backups, exports and the printable insurance inventory are free on every plan. To restore a purchase on a new phone, use Restore purchases in the app.
Contact
Questions about Kept: hello@twelvetwolabs.com. We answer every message, usually within two business days.