MotherHen: Family Locator
MotherHen Support
Last updated
MotherHen keeps your family’s locations inside your family’s own iCloud, which keeps them private and also means we can never see them. The answers below cover most questions. If yours is not here, write to us with each iPhone model involved, the iOS version and what you expected to happen. Please do not send us anyone’s location.
Frequently asked questions
How does MotherHen work without an account?
Each person signs in with the iCloud account already on their iPhone. The parent who sets up the family owns a CloudKit share; everyone else joins it. Location records, places and events live in that share, never on a MotherHen server, because there is none.
Someone's location is not updating.
Check that their iPhone allows MotherHen to use location Always, that Background App Refresh is on for MotherHen, that Low Power Mode is off if they want frequent updates, and that they are signed in to iCloud. A visible pause in the feed means they have paused sharing on purpose.
How do I choose who I hear about at each place?
Open a family place and choose which family members you want arrive or leave notifications about. That choice stays on your own phone, and others choose for themselves.
Can a teen pause sharing?
Yes. Everyone can pause any part of what they share, and the pause is visible to the family, so sharing stays honest in both directions.
Does MotherHen work on Android?
Not yet. MotherHen relies on iCloud sharing, so it is for iPhone. An Android version would need a different design and is being considered.
Is MotherHen an emergency service?
No. MotherHen shows last-known locations and events and can be delayed by signal, battery or settings. In an emergency, call your local emergency number.
Contact
Questions about MotherHen: Family Locator: hello@twelvetwolabs.com. We answer every message, usually within two business days.