Ten Frames
Ten Frames Support
Last updated
Ten Frames keeps everything on your iPhone, which keeps your memories private and also means we can never see them. If your question is not answered here, write to us with your iPhone model, the iOS version and what you expected to happen. Please do not send us your photos or entries.
Frequently asked questions
Why does Ten Frames not ask for my photo library?
It uses the system photo picker, so it only ever sees the photos you choose for an entry. Chosen photos are copied in with GPS removed.
How do I hide a person, a tag or a date range?
Choose Hide on the person, tag or date range. Hidden things stay out of recaps, sharing, browsing and Looking back until you unhide them.
A recap quoted something I want gone.
Edit or delete the entry it came from and the recap line is removed. Recaps only ever use what you saved, in your exact words.
How do I turn on Looking back?
It is off until you turn it on in Settings. It shows this week in earlier years only, and never anything you hid.
Can you restore my entries?
We cannot, because we never have a copy. Make an encrypted backup file and keep it, and its passphrase, somewhere safe. A lost passphrase cannot be recovered.
Contact
Questions about Ten Frames: hello@twelvetwolabs.com. We answer every message, usually within two business days.