Home Inventory
Home Inventory Support
Last updated
Home Inventory keeps your inventory on your devices, which keeps it private and also means we can never see it. The answers below cover most questions. If yours is not here, write to us with your device model, its system version and what you expected to happen. Please do not send us photos of your home or serial numbers.
Frequently asked questions
Some things on a shelf were not tagged.
Shelf tagging runs on the phone in the background and works best in good light with items facing the camera. Open the photo and add a tag to anything it missed. Tagging continues after you leave the screen, so a large batch can take a few minutes.
How do I share the inventory with my household?
Choose a folder in You › Household, in your iCloud Drive or another folder a sync app keeps up to date, and share that folder with the people you live with. The app writes its copy there and reads theirs. Nothing passes through us.
How do I print box labels?
Choose Labels, pick Letter or A4, and print the sheet. Stick a label on each box and scan it later to see what is inside. Room door labels and moving-day destination labels are on the same screen.
How do I make an insurance claim export?
Open the insurance section, fill in what the fill-in queue says is missing, and export in your country's format. Templates cover the US, the UK, Germany, France, Spain and Brazil, each with a cover letter and a proof page per item.
Can you restore my inventory?
We cannot, because we never have a copy. Keep a passphrase-encrypted backup somewhere safe, or use household sharing so another device has a copy. A lost passphrase cannot be recovered.
What does Pro add?
The first 100 items are free. Pro is a one-time purchase of $9.99 that removes the limit and works with Family Sharing. It is not a subscription. Exports and backups stay free.
Contact
Questions about Home Inventory: hello@twelvetwolabs.com. We answer every message, usually within two business days.