PromptCam Support

Frequently asked questions

The question is not showing on the outer display.

iOS decides when an app may use the outer display while iPhone Duo is open: the phone must be fully open, PromptCam must be in the foreground and full screen, and the camera preview must be running. When those conditions are not met, PromptCam shows a banner and you read the question aloud from your screen. The session carries on either way.

Can I use PromptCam on an iPhone that does not fold?

Yes. The question shows on your screen and you read it aloud before each answer. Everything else works the same.

How do I use my own questions?

Tap the list icon at the top of PromptCam's home screen to open Question sets. Write a new set there, or tap a built-in set to make your own copy to change. Your sets appear at the top of the Question set menu when you start a session.

Can the business I'm filming send me their questions?

Yes. In Question sets, tap Send a blank template and email or text it to them. They write one question per numbered line, add a line starting with Note: for anything only you should see, and can put (30s) or (1 min) after a question for how long the answer should run. When they reply, copy their message, tap Paste filled-in questions, check the preview and save. If they send a text file instead, open it in Mail and share it to PromptCam.

How are the clips named?

Each answer is its own clip, named for the business, the date, the person, the question number and a short form of the question, and the take, like smile-family-dental_20261103_maria_Q03_what-changed_T2.mov. Files sort in question order without being opened.

How do I get the clips off my phone?

Finish the session, or open it from the list on PromptCam's home screen, and tap Export. Save to Photos adds each clip to your photo library. Save to Files copies a folder of the clips, named for the business, the date and the person, to the place you pick. Share sends them with AirDrop, to another app or to a person.

Where are my past sessions?

PromptCam's home screen lists every session under its business, newest first. Tap one to play its takes or export them. Swipe left on a session to delete it, or on a single take inside it to delete just that take.

What happens if a call comes in or I close the phone while recording?

The take stops and is kept, marked as interrupted, so you can decide whether to record it again.

PromptCam says it cannot use the camera or microphone.

Open the Settings app, find PromptCam, and turn on Camera and Microphone. PromptCam records only while you are on its recording screen.

Are my clips backed up?

No. Clips are kept in PromptCam's storage and left out of iPhone backups because video is large. Save the takes you want to keep to Photos or Files before deleting a session or the app.

What counts as one of the free sessions?

Your first two sessions are free. A session counts once you keep its first take, so closing a session without keeping anything costs nothing. After two, a one-time $24.99 purchase unlocks unlimited sessions.

How do I restore my purchase on a new iPhone?

Open PromptCam, tap the gear on the home screen to open Settings, and tap Restore purchases. Use the same Apple Account you bought it with. If Family Sharing is on, family members can restore it too.