Rough Day Kit
Rough Day Kit Support
Last updated
Rough Day Kit keeps everything on your iPhone, which keeps your kit private and also means we can never see it. The answers below cover most questions. If yours is not here, write to us with your iPhone model, the iOS version and what you expected to happen. Please do not send us the contents of your kit.
Frequently asked questions
Where do I start?
Try the sample kit first. It fills each path with examples so you can see how a hard-day moment feels before you add anything of your own. Samples only sit in places you have not filled, and you can stop setup at any point and finish later.
How do I add kind words from a text message?
Take a screenshot of the message, share it to Rough Day Kit from the share sheet, and the words are read on your phone. You can cover up names before keeping it, and the picture is kept only if you ask. You can also type kind words in directly.
Why did my letter not open?
Open-when letters never open by themselves. They wait in Comfort until a day like the one on the envelope, when you choose to open them. Nothing in the app opens, notifies or resurfaces on its own.
I lost my kit after reinstalling. Can you restore it?
We cannot, because we never have a copy. Rough Day Kit keeps everything on your iPhone. Make a backup in Settings › Back up to a file and keep the file and its passphrase somewhere safe. To restore, use Settings › Restore from a backup. A lost passphrase cannot be recovered.
Someone sent me a gift pack. How do I open it?
Open the file in Rough Day Kit, enter the passphrase they gave you, and look at the preview. Choose Keep to add its letters, kind words and messages to your kit under Comfort › Gifts, or Don't keep. You can remove a gift later, and stop gifts from a sender for good.
Can I lock the app?
Yes. Settings › App lock turns on Face ID, Touch ID or your passcode. The app switcher never shows your kit, even without the lock.
Does the app track what I do or how I feel?
No. Nothing is counted, scored or monitored. Small things are not tracked, there are no streaks, and the app never reads your mood. Leave a note for next time is optional, and Look Back only shows notes you allowed, and only after you turn it on.
What is Need more help?
A screen on every rough-moment page listing help lines for the country you choose. It works offline and is always free. Rough Day Kit is not therapy or medical care and cannot contact anyone for you; if you might be in danger, call your local emergency number.
Contact
Questions about Rough Day Kit: hello@twelvetwolabs.com. We answer every message, usually within two business days.