VeraFlow
VeraFlow Support
Last updated
VeraFlow does all of its work on your iPhone, which keeps your recordings private and also means we can never see them. When something goes wrong, the answers below cover most of it. If yours is not here, write to us with the iPhone model, the iOS version and what you expected to happen.
Frequently asked questions
Why does VeraFlow download something the first time I use it?
Two one-time downloads happen on first use, with a progress indicator. iOS fetches Apple's on-device speech recognition model for your language, and the app fetches the open-source speaker-label models (about 60 MB). After that, VeraFlow works fully offline.
The Summary tab says summaries are not available on my iPhone. Why?
Summaries are written by Apple Intelligence on the phone, so they need an iPhone that supports Apple Intelligence with it turned on in Settings. Recording, transcripts and speaker labels work on every iPhone running iOS 26. The unlock screen says this before you buy.
Is there a subscription?
No. Recording, importing, transcripts and speaker labels are free without limit, and the free tier includes three AI summaries. A single one-time unlock for $19.99 adds unlimited summaries, every template, and the PDF, Markdown, email and Reminders exports. It supports Family Sharing.
I bought the unlock on another iPhone. How do I get it here?
Open the unlock screen and choose Restore Purchases. The unlock is tied to your Apple Account, so it follows you to any iPhone signed in with the same account, and to family members where Family Sharing allows it.
Where are my recordings stored, and are they backed up?
Only on your iPhone, in the app's private storage. They are included in your normal iPhone backup (iCloud Backup or a computer) if you have one, and nowhere else. VeraFlow has no servers.
How do I delete a recording, or everything?
Deleting a recording in the Library removes its audio, transcript and summaries. Settings › Delete All Data removes everything the app has stored. Deleting the app does the same. Neither can be undone, so export anything you want to keep first.
The transcript got a name or a word wrong. Can I fix it?
Yes. Transcripts and speaker names are editable. Rename a speaker once and every line they said updates. Summaries are generated from your recording and can contain mistakes, which is why the app asks you to check important details.
Can I record a phone or FaceTime call?
VeraFlow records through the microphone, so it captures what the room can hear. Put the call on speaker and record. You are responsible for following recording and consent laws where you are, and the app shows a reminder before each recording.
Does recording continue if I lock the phone or switch apps?
Yes. An active recording continues in the background, and you can pause, resume and add bookmarks from the Lock Screen. If the phone runs out of power, what you recorded so far is kept.
Which microphone does it use?
The built-in microphone by default. You can choose a connected Bluetooth headset or wired microphone from the recorder screen before you start.
Contact
Questions about VeraFlow: hello@twelvetwolabs.com. We answer every message, usually within two business days.